Terms and Conditions
Welcome to Chocolove
Please read the following terms and conditions carefully, they constitute a binding agreement between you and Saikrishna Delicacies Pvt Ltd. By accessing the website or by using any of its services, you signify your acceptance to these terms and conditions.
Chocolove, a subsidiary of Saikrishna Delicacies Pvt Ltd produces all its products at the Central Kitchen in Mumbai in small batches, by hand.
We take utmost care at the time of manufacturing and packaging the products that have been ordered by you. It is our constant endeavour to provide a combination of quality products and customer service and wish that you are happy with the overall experience.
Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise.
We reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if, for any reason our site is unavailable at any time or products are out of stock.
Each order takes a minimum of 24 hours from the confirmation of order. Delivery durations depend on your location and type of shipping selected at check out.
All products are made freshly before dispatch. Our products stay fresh for 30 - 45 days from manufacturing date. To retain freshness and crunchiness store in an airtight container after opening.
Orders received after 5pm will be considered placed only the next working day. The delivery will be processed only the day after.
Time duration for larger orders (Above 20 pcs) would take longer for delivery or pickup. The timelines would be confirmed depending on the quantity and the situation via email or phone call after the order is placed. Please provide your personal contact details correctly.
Standard Delivery for Mumbai and Domestic Orders will be shipped only between Monday to Thursday. This is to prevent the chocolates from melting in transit or at a shipping facility that is not temperature controlled. Saturday and Sunday are considered as holidays.
Chocolove is not liable for any delays or damages caused by the courier / shipping provider.
You can choose to pick-up your order from our studio in Bandra. Pick-up facility is available for orders placed within Mumbai only. Please ensure that the store pick-up is selected as your shipping method at the time of placing your order.
Chocolove Gifting Studio: C-1 Swarnarekha, Linking Road, above lenskart, next to vijay sales, Khar west.Mumbai - 400052.
Studio timings: Mon - Sat 10.30am to 6.30pm IST
Time Duration for studio pickup is after 24 hours from the time of order confirmation. You will receive a confirmation once your order is ready.
We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and / or the package is refused by the recipient.
As a retailer of perishable food items, we are unable to accept returns. However, if you have any issues or complaints with your purchase, please contact us immediately upon receiving your order. If found to be the case, we will credit your purchase in the form of only store credit only. We will not be liable to entertain any complaint concerning any aspect of the received order that is not raised within 24 hours of delivery by us.
Since taste is a very personal matter and subjective, we cannot accept refund requests for products on the basis that the taste is simply not your liking.
All our products are heat sensitive. Kindly store them in an ambient temperature for longer shelf life. We will ensure good protection while we package and dispatch, However despite that we cannot guarantee that your chocolate will not melt, specially during the hot summer days.
Not suitable for Nut and Dairy allergies due to manufacturing methods.
Cancellations are possible only within 12 hours of placing your order as we prepare all the products fresh for your order. However it will not be possible to cancel or modify your order after 12 hours.
All payments need to be issued through our payment gateway at check out. Your purchase is completed once payment has been received in full by us. Our prices include GST. Incase you require a bill with your GST details, Please email us the details along with your order number. Shipping costs will be added to the total amount at check out.
Given the nature of our products, we reserve sole discretion to provide resolution as we deem fit. Every request is treated as an individual case.
Trademark and License
Saikrishna Delicacies Pvt Ltd and / or its licensors own the intellectual property rights for all material on chocolove.in. All intellectual property rights are reserved. You may access this from chocolove.in for your own personal use subjected to restrictions set in these terms and conditions.
No use of Chocolove’s name and logo or other artwork will be allowed for use resulting in a trademark license issue. This website contains material which is owned by or licensed to us.
This material includes, but is not limited to, the design, layout, look, appearance and graphics, packaging and photography.
Republishing, selling, reproducing, duplicating, copying, redistributing content or material from Chocolove is prohibited. Unauthorised use of the website may give rise to a claim for damages or criminal offence.
Saikrishna Delicacies Pvt Ltd reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obliged to or so or to respond to you directly.
Saikrishna Delicacies Pvt Ltd